Exclusive Briefings
Premium Insights, Elite Networking
Upgrade your DigiGov experience with our exclusive briefings, hosted by industry leaders Capita, PwC and ZScaler. Enjoy complimentary premium lunches while diving into cutting-edge discussions (seats limited to 20 guests per session). Cap off your day at PwC’s drinks reception -a golden opportunity to network over beverages. Find out more below!
Day 1 - 23rd September
One Citizen, Many Channels: Building a Best-in-Class Citizen Communications Experience Across Government
📍 Briefings Hub | 🕛 10:00 AM – 11:00 AM
Key discussion themes will include:
Creating a connected communications journey across every citizen touchpoint
Reducing fragmentation between contact, correspondence and document management functions
Balancing digital innovation with inclusivity and accessibility
Using technology and automation to improve efficiency while maintaining the human touch
Delivering service excellence through joined-up communications and better citizen outcomes
Leadership: Preparing Local Government for What's Next
📍 Briefings Hub | 🕟 11:15 AM – 12:15 PM
Speakers
David Ogden, Engagement Director, Socitm
Kurt Frary, Head of IT, Chief Technical Officer, Norfolk County Council
Yogita Popat, Programme Director, Strategy, Culture & Sustainability (Barnet Council) and Socitm President
Reorganisation, devolution, financial pressure, workforce challenges and rapid advances in AI, digital and data are changing the landscape for local government. This workshop will explore the capabilities organisations need for the years ahead, how to build a stronger pipeline of talent, and how innovation and transformation can secure a greater voice in shaping future services.
Lunch Briefing: How to Accelerate Your Transformation with Confidence
📍 Briefings Hub | 🕛 12:30 PM – 1:30 PM
This roundtable will explore how to lead, and deliver, through continual change – with an emphasis on technology-led solutions that are repeatable, scalable and citizen-focused. We will discuss how to move beyond updating legacy systems to truly evolve services using AI and emerging tech - from integrating digital platforms, to upskilling staff, building cyber resilience, navigating digital sovereignty and more.
Speakers:
Cláudia De Gouveia-Macedo, Director, EMEA Customer Transformation, PwC Netherlands
Faye Melly, Partner, PwC UK
Helen Moody, Director, PwC UK
James Rashleigh, Partner, PwC UK
From Data to Action: Tackling NEETs through Digital, Data & AI-enabled Transformation
📍 Briefings Hub | 🕟 2:00 PM – 3:00 PM
The national debate around young people not in education, employment or training (NEET) underlines the complexities of one of the most persistent challenges in the UK's labour market. This roundtable will draw on the findings of the second and concluding part of former minister Alan Milburn's NEET review, which contains recommendations, to explore how digital, data and AI-enabled transformation can reshape the system's response.
We'll discuss where tech can move the dial and where it risks widening inequalities if poorly designed or implemented. We'll surface practical opportunities and challenges for government, employers and the third sector to work together on a smarter, more joined-up approach to reducing NEET numbers.
Digital Resilience – The Defining Challenge of Our Times
📍 Briefings Hub | 🕟 3:15 PM – 4:15 PM
In this roundtable, we will discuss strategic and pragmatic approaches to digital resilience, addressing questions such as:
How does executive management balance the need for stable, secure services whilst transforming the tech stack?
What capabilities and barriers do we encounter?
And what can we start doing now?
The City of Aarhus, Denmark´s second largest citizen service provider, will open the discussion by giving some insights in their transformation plan and approach.
Day 2 - 24th September
Celebrating Delivery and Accelerating Future Success in the VO, HMRC
📍 Briefings Hub | 🕛 11:00 AM – 12:00 PM
A reflective and forward-looking session celebrating the VO’s delivery over the past 12 months and the collaboration that has helped turn ideas into practical solutions.
We will share learning and inspiration from across DigiGov, outline our plans and ambitions for the year ahead, and consider how senior leaders can support us to build on our progress and accelerate future delivery.
Leading the Next Wave of AI in Local Government: From Digital Transformation to Local Growth
📍 Briefings Hub | 🕛 09:45 AM – 10:45 AM
A strategic roundtable exploring how AI, data and digital infrastructure are shaping the future of local government. Using Newham's experience as a starting point, the discussion will focus on leadership, innovation, economic growth, public service transformation and cross-sector collaboration.
This session is by invitation only. A select group of senior leaders from local government, central government, academia, industry and the wider public sector with an interest in AI, digital transformation and place-based economic growth is invited to attend.
Lunch Briefing: Navigating Frontier AI, Digital Sovereignty, and Cyber Resilience in a Fragmented World
📍 Briefings Hub | 🕛 12:30 PM – 1:30 PM
The discussion will examine how architecture, policy, and public-private cooperation must evolve together to address a more volatile and fast-moving threat environment. It will also consider how organisations can reduce strategic dependency, strengthen business continuity, and make more deliberate choices about the technologies and partners they rely on.
Discussion themes:
Frontier AI and the changing cybersecurity equation
Digital sovereignty as a resilience and control issue
Reducing strategic dependency while preserving innovation
The role of Zero Trust architecture in limiting exposure and strengthening continuity
Public-private cooperation in a more contested geopolitical environment
Building the right policy and regulatory conditions for trusted digital infrastructure
Moderator:
Casper Klynge, VP, Government Partnerships, Zscaler